Service Level Agreement

1. Application of Servermania SLA These webhosting855 Service Level Agreements (SLAs) provide Customer with certain rights and remedies regarding the performance of the webhosting855 and servers (as defined below). Use of webhosting855 Service constitutes acceptance and agreement to webhosting855 AUP (Acceptable use Policy) as well as webhosting855 TOS (Terms of Service) available on www.greenwebsolution.net

2. Definitions For purposes of these webhosting855 SLAs, the following terms have the meanings set forth below: * "Base Monthly Service Fee" consists solely of the base monthly fee paid by Customer for the affected webhosting855 service and excludes all other fees which might be charged to Customer, including, by way of example and not limitation, set-up fees, fees for local loop, space rental fees, charges for additional services such as managed services, incremental bandwidth usage or hard drives beyond that which is available without additional charge under webhosting855 standard rates, hourly support, and other types of optional additional services.

3. Summary of webhosting855 SLAs As described in more detail below, this webhosting855 SLAs provides commitments based upon goals in the following key areas:

4. webhosting855 Availability 100% Service Uptime Guarantee. Do to our extensive network infrastructure, webhosting855 can provide its customers with a 100% Network Uptime Guarantee. In the event that any service does not experience 100% uptime in a given month, webhosting855 will credit 5% of customer's base monthly service fee for the first hour of downtime and subsequently an additional 5% for each hour of downtime thereafter with a maximum of an 80% refund. Any emergency scheduled downtime taken by webhosting855 will not apply towards this downtime calculation, nor to the credit calculation. This guarantee applies to webhosting855s network uptime and not to any hardware, software or services running on a customer's server. Account credits will be issued when an SLA credit request is made by the client. All requests for credits must be made within 3 days of the incident. All requests for credits must be made by creating a support ticket at https://my.greenwebsolution.net.

5. Exceptions webhosting855 cannot be held liable for server downtime or data loss in any circumstance unless due to direct negligence including but not limited to the following circumstances: Circumstances beyond webhosting855 reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, unavailability of or interruption or delay in telecommunications or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the webhosting855 SLAs; Failure to access circuits to the webhosting855 Network, unless such failure is caused Solely by webhosting855; Scheduled maintenance and emergency maintenance and upgrades; DNS issues outside the direct control of webhosting855; False SLA breaches reported as a result of outages or errors of any webhosting855 uptime monitoring system; or Customer's acts or omissions (or act or omissions of others engaged or authorized by Customer), including without limitation, any negligence, willful misconduct, or use of the webhosting855 or webhosting855 services in breach of webhosting855 Terms and Conditions of Service or webhosting855 Acceptable Use Policy.